📧 Tenant communications
When does Livble communicate with the tenants
Communication channels
We use email and push notifications in the event tenant downloads the Livble mobile app
Events & Comms sent to tenants
Happy flow
| Comms name | Description | Content summary |
|---|---|---|
| User approved | The tenant applied and got approved for the service | Service explanation and congratulations |
| Split rent confirmation | The tenant used the split rent service successfully | Rent amount split, first payment and summary of repayment plan |
| Installment reminder | The tenant gets a reminder for an upcoming installment | Date and amount of installment |
| Payment confirmation | Confirmation of installment paid | Amount repaid and remaining balance |
| Autopay scheduled | Livble reminds the tenant about an upcoming AutoPay event | Date of future AutoPay run and instructions on how to disable if needed |
| Autopay succeeded | Livble informs the tenant about a successful rent AutoPay and informs about the repayment plan | Rent amount paid, repayment plan |
| Rent cycle open | We inform the tenants about the Livble split rent service being open | Date of rent cycle open |
Failures
| Comms name | Description | Content |
|---|---|---|
| Failed repayment | A repayment could not be charged | Failure reason, amount and date |
| Autopay skipped | Livble informs that Rent AutoPay will not be able to run in the upcoming rent payment | Skip reason |
| Autopay failed | Livble informs that Rent AutoPay failed | Failure reason |
| Bank account disconnected | Livble informs that a bank connection was lost and needs to be reconnected | Bank disconnected details and instructions on how to reconnect |
Collections
| Comms name | Description | Content |
|---|---|---|
| DQ3 - Late fee applied | Tenant is 3 days late and has incurred a late fee | Outstanding balance and late fee amount |
| PreDQ (3 days before end of month) | Tenant's deadline to settle the monthly balance is in 3 days | Outstanding balance |
| DQ0 | Tenant's deadline to settle the monthly balance was yesterday and is now delinquent | Outstanding balance and late fee reminder |
| DQ2-DQ30 | Tenant is in early delinquency | Outstanding balance and instructions on how to create a repayment plan |
| DQ30-DQ60 | Tenant is in mid delinquency | Outstanding balance and instructions on how to create a repayment plan |
| DQ60-DQ90 | Tenant is in late delinquency | Outstanding balance and instructions on how to create a repayment plan |
| DQ90 - Handoff to 3rd party collections | Tenant's tradeline is being handed to 3rd party collections | Outstanding balance and instructions on how to contact the 3rd party agency |
Updated 8 months ago